We currently ship wine to Oregon, Washington, California, New York, Florida, Arizona, Colorado, Georgia, Vermont, Idaho, Illinois, Iowa, Minnesota, Missouri, Michigan, Nebraska, New Mexico, North Dakota, West Virginia, Wisconsin, and recently, Nevada.

If you don't see your state listed, email us to inquire if shipping is available in your state.

A delay of 7-14 days before we ship to you is not unusual.  If you have a deadline by which you need the wine delivered, please let us know and we will make every effort to meet it.

Summer Shipping: Due to daily temperatures averaging 85+ degrees during the months of late June, July and August we suggest not shipping wine. If you MUST ship wine during these months, we will only ship via overnight air.

State Wine Shipping Regulations

Shipping Methods

3 Day Air — Fed Ex or UPS
3 business days after date of shipping if order received by 10 AM Pacific time and item is in stock.
Continental US only
No weekend delivery, no P.O. Boxes or APO/FPO

2 Day Air — Fed Ex or UPS
2 Business Days after date of shipping if order received by 10 AM Pacific time and all items are in stock.
Continental US only
No weekend delivery, no P.O. Boxes or APO/FPO

Overnight
1 Business Day after date of shipment if order received by 10 AM Pacific time and all items are in stock.
Continental US only
No weekend delivery, no P.O. Boxes or APO/FPO

Ground
3 to 7 Business Days after shipment if all items are in stock.
Continental US only. Items may be shipped by a variety of carriers, no PO Box or APO addresses.

If you have us ship wine to you via ground service, you are responsible for damage or loss -- we will not replace the wine or refund your money.

Order Tracking

When we ship your order a shipping confirmation email is sent to your email address. Your Fed Ex tracking number and links to track your package are included.

If tracking info does not come to you, give us a call and we'll track your package for you. Visit Fed Ex's tracking website:

http://www.fedex.com/us/

When Will I Get My Order?

If the product you ordered is in stock, we ship to you the same day you order unless weather considerations require that we wait until a Monday (so your order will not sit in a warehouse, subject to temperature fluctuations, over a weekend).

If you order a large number of different items and an item is out of stock we will contact you via phone and email if your order will be delayed, and you may choose to wait or cancel the order, or delete the backordered item from your order. We try to only ship wine early in the week so it does not risk heat or cold damage over a weekend.

Calculating Shipping Time?

To calculate when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Here's the equation we use:

Longest Item Availability + Shipping Time = Total Delivery Time

For example, many items on our website are available within 72 hours for shipping. However, an order with several items will be shipped when all items are available, and some wines take 7-10 days to be available.

We will email you if any of the items you ordered are not available within a week of ordering. You may choose to amend your order at that time.

If you select Standard Shipping for U.S. shipments, your shipping time will be 3 to 7 business days, depending on where you live.

Returns Policy

Within 30 days of receipt of your shipment, you may return any item in its original unopened condition. Please note that we can process returns and refunds only for items purchased from us. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee or may not be accepted.

Ship your return to:
The Pines 1852
The Dalles, OR

WINE MUST BE RETURNED VIA 3 DAY AIR OR FASTER.
Wine returned via ground may not be accepted for return and refund. If wine is damaged in return because of heat, we will not refund.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift you will receive a gift certificate for the value of the return. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped.

Wine Shipping Restrictions

You must be 21 to order wine.

We ship wine to Oregon, Washington, California, New York, Florida, Arizona, Colorado, Idaho, Illinois, Iowa, Minnesota, Missouri, Michigan, Nebraska, New Mexico, North Dakota, West Virginia, Wisconsin, and recently, Nevada. If you don't see your state listed, email us to inquire.

If you are interested in changing your state's restrictive wine shipping laws, check out freethegrapes.org for help and information.

The buyer is solely responsible for shipment of alcoholic beverage products. By placing an order, the buyer authorizes The Pines 1852 to act on the buyer's behalf to engage a common carrier to deliver the order.

Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. And in placing an order, the buyer represents to The Pines 1852 that the buyer is at least 21 years old and the person to whom delivery will be made is at least 21 years old. When the alcoholic beverages are delivered, the person receiving the delivery will be required to show identification proving that he or she is at least 21 years old. As proof of age will be required at time of delivery, no wines will be left on porches and/or doorsteps. It is therefore required that a daytime/business address is provided for shipping of wines. This also insures the wine is not left in a non-temperature-controlled environment until you return home.